Introduction
At Vistora ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered image and video generation platform.
Information We Collect
Account Information
- Email address (for account creation and authentication)
- Usage data and preferences
- Credit balance and transaction history
Content and Generated Media
- Images you upload for AI processing
- Text prompts and instructions you provide
- Generated images and videos created through our platform
- Metadata associated with your content (creation date, model used, settings)
Technical Information
- Device information and browser type
- IP address and general location data
- Usage patterns and feature interactions
- Error logs and performance data
How We Use Your Information
- Service Provision: To provide AI generation services and process your requests
- Account Management: To create and maintain your account, track credits, and provide support
- Quality Improvement: To improve our AI models and service quality
- Communication: To send important updates about your account or our services
- Safety & Security: To detect and prevent misuse, fraud, or harmful content
Data Storage and Security
Your data is stored securely using industry-standard encryption and security measures:
- All data is encrypted in transit and at rest
- Generated content is stored in secure cloud infrastructure
- Access controls limit who can view your data
- Regular security audits and monitoring
Third-Party Services
We use third-party AI services and infrastructure providers to deliver our functionality:
- OpenAI: For image generation and text processing
- Runway ML: For video generation services
- Replicate: For various AI models including FLUX image generation, Kontext editing, and other specialized models
- Supabase: For authentication and data storage
- Amazon S3: For secure cloud storage of uploaded images and generated content
These services may process your content according to their own privacy policies. We only share the minimum necessary data to provide our services and ensure your content is processed securely and efficiently.
Data Retention
- Account data is retained while your account is active
- Generated content is stored for your access and may be retained for service improvement
- You can request deletion of your data at any time
- Some data may be retained for legal compliance or safety purposes
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Export your data
- Opt out of communications
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@vistora.io